DV8poker.com Member Support Centre
Use the form below to get in contact with the DV8poker.com Member Services department. If you have any questions or concerns regarding the game or your DV8poker account use this form to submit your query immediately and a response will be issued within 24 hours.
Help & F.A.Q’s
Popular Questions- Game Rules
- Tournament Rules
- Finding a Tournament Seat
- UltimatePoints™ Guide
Protecting the security and privacy of DV8poker players, as well as ensuring the integrity of games, are the key focus of our daily operations and corporate ethics.
From game software to the maintenance of players' accounts, DV8poker.com was designed so that any activity (every bet placed, every card dealt, every transaction within accounts) is monitored and permanently recorded.
Player Privacy Policy
The DV8poker player database is for internal use only and will never be shared, exchanged or sold to any organisation.
DV8poker.com collects information online to make playing poker online a more rewarding and easier experience. So that we can provide a very personalized online experience, you may be asked to provide information such as your name, email address, or information about what you like and do not like.
DV8poker.com does infrequently send email to registered players. This information will be regarding your account, tournaments or other promotional opportunities we know you will value - and we sincerely hope you never think of it as Spam. Every email you receive from DV8poker.com will include the facility to unsubscribe at any time.
Account Balances
100% of DV8poker customer balances are maintained in cash, or cash equivalent. Withdrawal requests are processed within 2 business days or less.
Account History
An account history is maintained for every player, detailing the outcome of each hand the player has been involved in, as well as every transaction into and out of their real money, play chip and UltimatePoints™ accounts. A Player may request account information at any time by contacting Member Services.
System Security
System Security is the number one priority at DV8poker.com. All confidential information passed between us is encrypted using secure server technology. We can assure you that that when you perform a cash out, access your play history, make deposits etc, your communications are protected using the same technology as online banking sites. All communications between your computer and our servers are also encrypted using public/private key encryption. Keys are changed frequently.
Game Integrity
Identification of irregular play and/or collusion is handled by sophisticated monitoring programmes . Our programmers continue to work with the best pros in the industry to bring even higher levels of state-of-the-art player protection to our site.
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